Terms of service

Terms of Service

Last updated 30 September 2026

1. Who we are

This site is operated by Sakabase Innovations LLC, trading as Flying Pawfect. These terms apply to flyingpawfect.com and to everything you buy from us. "We", "us" and "our" mean Sakabase Innovations LLC. "You" means anyone using the site or placing an order.

By using this site or placing an order you agree to these terms, including the arbitration agreement and class action waiver in section 16. If you do not agree with them, please do not use the site.

2. Who can order

You need to be at least 18, or have the permission of a parent or guardian, to place an order. By ordering you confirm the information you give us is accurate and that you are allowed to use the payment method you enter.

3. Our products

We sell pet grooming tools and coat care products for animals. They are intended for grooming healthy animals at home or in a professional grooming setting. They are not veterinary products and nothing on this site is veterinary advice. If your pet has a skin condition, an injury, or matting that is tight to the skin, speak to a vet or a professional groomer rather than relying on a brush.

We photograph our products as accurately as we can. Colours can still look different from one screen to another, and that variation is not a fault.

4. Prices, availability and errors

Prices are in US dollars and can change without notice. We try hard to keep the site accurate, but mistakes happen. If a product is listed at the wrong price, or described wrongly, or is out of stock after you order, we may cancel the order and refund you in full. We will tell you if that happens.

5. Orders

Your order is an offer to buy. A confirmation email means we have received it, not that we have accepted it. The contract is formed when we ship. We may decline or cancel an order, for example where we suspect fraud, where there is an obvious pricing error, or where we cannot ship to the address given.

6. Payment

Payment is taken at checkout through our payment providers. We do not store your card details. You are responsible for any bank or card fees your provider applies.

7. Shipping

We currently ship within the United States only. Delivery times are estimates, not guarantees. Risk passes to you on delivery. See our Shipping policy for details.

8. Returns, refunds and warranty

Our Refund policy forms part of these terms and sets out how returns work, what condition items need to be in, and who pays return postage.

Our brushes carry a one year warranty against defects in materials and workmanship from the date you receive them. The warranty does not cover normal wear, damage from misuse, or products bought from sellers other than Flying Pawfect and our authorised retailers.

9. Using the site

Please do not use this site to break the law, to interfere with how it works, to scrape or copy it wholesale, to upload anything harmful, or to impersonate anyone. We may suspend access if you do.

10. Our content

The text, photographs, videos, graphics, logos and product designs on this site belong to Sakabase Innovations LLC or our licensors. You may look at them and share links. You may not copy, republish or use them commercially without our written permission.

11. Reviews and anything you send us

If you leave a review, send a photograph, or post a comment, you keep ownership of it and you give us permission to use it on our site, in our marketing and on our sales channels. Please only send us material that is yours to share and that is honest about your own experience. We may decline or remove content that is abusive, misleading or off topic.

12. Links to other sites

Where we link to another site, including retailers who stock our products, we are not responsible for their content, their terms or their handling of your information.

13. What we do not promise

We provide the site and its content as they are. Beyond the warranty in section 8 and the rights the law gives you, which we do not exclude, we do not promise the site will be uninterrupted or error free, and we do not promise that a product will achieve a particular grooming result on a particular animal.

14. Limits on our liability

Nothing here limits our liability for anything the law does not allow us to limit, including death or personal injury caused by our negligence, or fraud.

Subject to that, our total liability to you for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, such as lost profits or lost time.

15. Your responsibility to us

If we suffer a loss because you broke these terms or used a product in a way it was not intended for, you agree to cover the reasonable costs that result.

16. Disputes and arbitration

Please read this section carefully. It affects how disputes between us are resolved and it limits your right to go to court or take part in a class action.

Talk to us first. Most problems are sorted out quickly by email. Please write to us at customerservice@flyingpawfect.com and give us 30 days from the day you contact us to put things right before starting any formal process.

Agreement to arbitrate. If we cannot resolve it, you and Sakabase Innovations LLC agree that any dispute arising out of or relating to these terms, this site, or anything you buy from us will be resolved by binding individual arbitration rather than in court, except as set out below. This agreement is governed by the Federal Arbitration Act.

How arbitration works. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, which are available at adr.org. It may be decided on documents alone, or held by telephone or video. If an in person hearing is needed, it will take place in the county where you live or somewhere else we both agree. The arbitrator's decision is final and may be entered as a judgment in any court with jurisdiction.

Costs. We will pay the arbitration fees that the AAA Consumer Arbitration Rules require us to pay. Each of us pays our own legal costs unless the arbitrator decides otherwise.

Individual claims only. You and we agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative action. The arbitrator may not combine claims or preside over any form of class proceeding. If this paragraph is found to be unenforceable, then this whole section 16 does not apply to that claim, and that claim will be decided in court.

Exceptions. Either of us may instead bring an individual claim in small claims court, if it qualifies. Either of us may also ask a court for an injunction to stop misuse of intellectual property.

You can opt out. If you do not want to be bound by this section, email customerservice@flyingpawfect.com within 30 days of your first order, giving your name, your order number, and a clear statement that you are opting out of arbitration. Opting out will not affect your order or any other part of these terms.

17. Which law applies

These terms are governed by the laws of the State of Wyoming, United States. Subject to section 16, the courts of that state have jurisdiction over any dispute.

18. Changes

We may update these terms. The version in force is the one published here when you place your order, so it is worth a look before ordering.

19. If part of this does not hold

If any part of these terms turns out to be unenforceable, the rest still applies.

20. Contact

customerservice@flyingpawfect.com
Sakabase Innovations LLC, trading as Flying Pawfect
30 N Gould St., STE R, Sheridan, WY 82801, United States