Refund policy

Returns and Refunds

You have 30 days from the day your order arrives to request a return.

Unused items

If you change your mind, we will refund you in full. The item needs to come back unused and in its original packaging, and you cover the cost of return postage.

Used items

A grooming brush has to be used on a real coat before you know whether it suits your pet, so we do take used items back when something is wrong with them. If your brush arrives damaged, has a defect, or is not the item you ordered, send us photographs showing the problem. Once we have seen them we will arrange a refund or a replacement, and we cover the return postage in those cases.

We are not able to refund a used item that has no fault, because we cannot resell it.

How to start a return

Email customerservice@flyingpawfect.com with your order number, the product name, and a short description of the problem. Include photographs if the item is damaged or defective.

Please wait for us to confirm the return before sending anything back. Items posted to us without an agreed return cannot be accepted.

Where returns are sent

Flying Pawfect, Ohio Warehouse
2505 Washington Blvd, Suite A
Belpre, OH 45714
United States

Damaged, defective or incorrect items

Please check your order when it arrives and contact us straight away if anything is wrong. Photographs help us resolve it quickly, and we will cover return postage where the fault is ours.

Items we cannot take back

Gift cards.

Exchanges

The quickest way to swap a product is to return the one you have and place a new order once the return has been approved.

Refunds

Once your return reaches us we will inspect it and let you know whether the refund has been approved. Approved refunds are returned to your original payment method within 10 business days. Your bank or card issuer may take a few days longer to post it to your account.

If more than 15 business days have passed since we approved your refund and it has not arrived, email customerservice@flyingpawfect.com.

One year warranty

Separately from returns, every Flying Pawfect brush carries a one year warranty against defects in materials and workmanship, starting from the date you receive it. If a brush fails within that year, email customerservice@flyingpawfect.com with your order number and photographs and we will arrange a replacement.

The warranty does not cover normal wear, damage caused by misuse, or products bought from sellers other than Flying Pawfect and our authorised retailers.

Questions

customerservice@flyingpawfect.com
Flying Pawfect, 30 N Gould St., STE R, Sheridan, WY 82801, United States