Shipping policy

Shipping Policy

Last updated 30 September 2026

Where we ship

We currently ship within the United States only. We are not able to deliver outside the US at the moment.

Shipping costs

Orders of $30 or more ship free. Orders under $30 have a flat shipping charge of $8. The exact cost is shown at checkout before you pay.

When your order leaves us

Orders are packed and dispatched from our Ohio warehouse within 1 business day. Orders placed at the weekend or on a public holiday go out on the next business day.

How long delivery takes

Once your order has shipped, delivery normally takes 1 to 5 business days depending on where you are.

These are estimates, not guarantees. Once a parcel is with the carrier, the timing is in their hands rather than ours.

Tracking

You will get a confirmation email when you order and a tracking number when your parcel ships. If the tracking has not updated for a few days, please contact us and we will chase it.

Delays

Weather, carrier backlogs and busy periods such as Black Friday and the holidays can slow deliveries down. We will tell you if we know your order is affected.

Getting your address right

Please check your delivery address carefully before you pay. If a parcel is returned to us because the address was wrong or incomplete, we can send it out again once you cover the reshipping cost.

Damaged or missing parcels

If your order arrives damaged, take photographs of the packaging and the item and contact us straight away and we will put it right.

If tracking says delivered and you cannot find your parcel, check with your neighbours and your building first, then contact us and we will open an enquiry with the carrier.

Returns

See our Refund policy for how to return an item and who pays return postage.

Questions

customerservice@flyingpawfect.com
Sakabase Innovations LLC, trading as Flying Pawfect
30 N Gould St., STE R, Sheridan, WY 82801, United States